Our Clients
usability testing expert review contextual inquiry
Who are our clients?
Although we can't reveal names for most of our clients (because of confidentiality agreements), we can tell you that our clients include industry, government, academe, and private business. Some of our projects include:
- Technical training manuals to determine readability, usability, and success as a study guide in preparation for taking a series of examinations to demonstrate content proficiency and advance in the profession
- Hotel management web-based application for front desk personnel to uncover ease of use without training and potential problems with terminology and navigation
- Search engine interface for a privately-held company to explore several redesign options and users' preferences for look, feel, and navigation approaches
- New technology (hardware) and online help to determine if two user groups (new employees and service personnel) could use the online help to perform required operations with the hardware
- Photo management software for digital photographers in two user groups (professionals and recreational users) to determine if new features and interface were designed to suit both groups
- Private university website to determine what elements of the new interface were most appealing for potential applicants
- Internet job search website for computer and information technology professionals to learn how easy or difficult it is to post a resume and find jobs
- Computer-based training designed to replace a week of on-site training to determine the effectiveness (pass rate) and confidence of users
- Numerous software applications for IT and other high-tech industry professionals
- E-learning tool to determine “mental model” issues for students in two groups: those transitioning to this tool from a different tool; those without any prior experience using an e-learning tool
- Search versus lookup preferences for large online PDF documents
One client we can talk about
We are pleased to be able to tell you about one of our clients who is so proud of the results from their many usability tests with us that they have joined with us to tell their success story.
The client is Ipswitch. Their products are designed for IT professionals, webmasters, system administrators, and now, with their flagship FTP product, they have successfully added a new audience of home users.
See our PowerPoint™ presentation of the collaboration. (2.7 mB)
Read the article we published in the Proceedings of the IEEE Professional Communication Conference.
To schedule Carol Barnum for a talk about this successful business case and how your company can profit from a similar approach, contact Carol at cbarnum@spsu.edu or call her at 678-915-7201.
Return to Top
What our clients say
December 7, 2006: Georgia Department of Transportation to the Usability Center
May 17, 2005: Ipswitch to the Usability Center
May 17, 2005: Ipswitch to the Extended University at Southern Polytechnic
Return to Top